One of the key objectives of the Agreement is to enable a radical transformation of public services and how they are delivered to citizens and business.

Some examples of the progress being made across the public service in changing work practices and reforming the way services are delivered and organized include:

  • Roster arrangements have been revised to ensure that staff resources are matched to peak demand for services, for example in various roles in the health sector as well as in An Garda Síochána; 
  • Local offices and state agencies are being restructured and rationalized. For example, the local office network of the Department of Agriculture, Food & Marine has been rationalized as well as motor taxation offices in the local government sector,  . Other restructuring initiatives include those for Teagasc, courts venues in the Courts Service and smaller revenue offices.  The streamlining of the  of the Employment Rights institutions is well underway;
  • More streamlined, centralised and shared service arrangements are being introduced, for example:
    • the new single student grant scheme in the education sector
    • the centralised medical card processing centre and online services in the health sector
    • more efficient national procurement frameworks under the National Procurement Service in the OPW
    • and the development of shared services for back office operations such as the HR shared service centre being established in the Civil Service;
  • Outdated work practices are being abolished and terms and conditions are being standardised.  For example, annual leave has been standardised across the public service and sick leave arrangements have recently been reformed.
  • Additional working hours have been introduced in the education sector for teachers in primary and secondary schools and for academic staff in Institutes of Technology and universities
  • More online services for public service customers have been developed, these can be accessed on

In addition, the Agreement is enabling the implementation of the ambitious reform agenda set out in the Government’s Public Service Reform Plan, published in November 2011

A full list of reforms being delivered and progressed by sector is available here.